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GAF residential and commercial claims

Filing a claim is easy

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Open a residential claim

If you would like to open a warranty claim in connection with your residential roofing products, click the link below to get started. After you open your claim, you will receive additional information about next steps.
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Commercial building

File a commercial guarantee claim

For a commercial product, submit the form below for guarantee claims that have a guarantee number. Once submitted, a claim representative will contact you.
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Check your claim status

GAF residential claims
1-800-458-1860 or warrantyclaims@gaf.com

GAF commercial claims
1-800-458-1860, option 3 or guaranteeleak@gaf.com

GAF Warranty Claims Department

1 Campus Drive

Parsippany, NJ 07054

Check Residential Check Commercial

Do you need to register or transfer a GAF warranty?

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Things to note when filing a residential claim

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Shingle samples

In order to evaluate your claim, GAF may require 2 full size shingles1 from the affected area(s) of the roof to properly evaluate your claim. GAF recommends that an experienced roofer removes the shingles.
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Documentation

You will be required to provide proof of installation date, and proof that you were the owner of the property at the time of roof installation (or that the warranty was properly transferred to you), as well as photographs of the reported problem1.
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Timing

You will have 9 months from the time you open a claim to submit the information and samples needed for GAF to process your claim. If your roof is not accessible due to weather conditions, you should wait until it can be safely accessed.
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Urgent repairs

If you must repair or replace your GAF products before your claim evaluation is complete, GAF advises you to initiate the claim and advise your examiner of the need to complete the work asap. If you’re unable to provide GAF the information it needs to properly evaluate the claim, it may be denied.
1 All claim submittals (shingles, photographs, etc) sent to GAF for claim evaluation, become the property of GAF and cannot be returned to the claimant.